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Customer satisfaction and loyalty in the application of the all-inclusive holiday concept at the Kenyan Coast
(2012-04-12)
All-inclusive holidays can be defined as those where all travel, accommodation and a substantial amount of food and drink, together with activities such as entertainment, trips or sports coaching are included in a pre-paid ...
Measuring efficiency and benchmarking classified two-five star hotels in Nairobi and Mombasa, Kenya
(2012-12-04)
The Government of Kenya recognizes the role played by hotels and restaurants in terms of wealth creation, contribution to Gross Domestic Product (GDP) and its multiplier effect that acts as a stimulus to the growth of other ...