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Customer satisfaction and loyalty in the application of the all-inclusive holiday concept at the Kenyan Coast
All-inclusive holidays can be defined as those where all travel, accommodation and a substantial amount of food and drink, together with activities such as entertainment, trips or sports coaching are included in a pre-paid ...
Measuring efficiency and benchmarking classified two-five star hotels in Nairobi and Mombasa, Kenya
The Government of Kenya recognizes the role played by hotels and restaurants in terms of wealth creation, contribution to Gross Domestic Product (GDP) and its multiplier effect that acts as a stimulus to the growth of other ...