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dc.contributor.advisorDavid Nzukien_US
dc.contributor.authorChemnjor, Benard Kipchirchir
dc.date.accessioned2021-10-28T10:25:48Z
dc.date.available2021-10-28T10:25:48Z
dc.date.issued2021
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/22862
dc.descriptionA Research Project Report Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of Master of Business Administration (Management Information System) of Kenyatta University, April, 2021en_US
dc.description.abstractThree major commercial banks collapsed in 2015 and 2016 due to capital shortages, and CBK put them under liquidation and receivership in less than two years, demonstrating the country's commercial banks' poor performance. A well performing commercial banking sector is critical in the absorption of financial crises in the economy hence strengthening the economic system of the country. The foregoing has provided an impetus for commercial banks in the country to adopt competitive strategies that aim at growing their customer bases for improved financial performance, key among which, mobile banking. Pertinent empirical literature in the Kenyan context however lacks, on how security of transactions, transactional costs, efficiency of transactions and operational competencies in m-banking influence financial outcomes among banks in Kenya in regards of ROA and ROI, As a result, the current research. The aim of the research was to determine the impact of mobile banking on the performance of Kenyan commercial banks. The population studied was the 42 commercial banks that operated in the country, and the method used was descriptive design, which formed the units of analysis, from which a sample size of 84 bank managers was formulated by using purposive sampling design. The units of observation included business development managers, ICT managers, operations managers and marketing managers in the respective banks. Primary data was employed and it was gathered by use of semi-structured questionnaires. The study used descriptive and inferential analyses. Findings indicated that transactional security did not a have significant effect banking using mobile phones and banks performance in Kenya. However, it was discovered that transactional costs in mobile banking had a huge impact on bank performance in Kenya. Transactional efficiency in m-banking has also been found to have an impact on Kenyan banks' success. Customer operational competency in mobile banking had a substantial impact on bank success in Kenya, according to the report. The findings are expected to educate bank managers and policymakers on how to boost Kenya's banks' efficiency by leveraging mobile banking capabilityen_US
dc.description.sponsorshipKenyatta Universityen_US
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectMobile Banking Capabilityen_US
dc.subjectPerformanceen_US
dc.subjectCommercial Banksen_US
dc.subjectNairobi Countyen_US
dc.subjectKenyaen_US
dc.titleMobile Banking Capability and Performance of Commercial Banks in Nairobi County, Kenyaen_US
dc.typeThesisen_US


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