Total Quality Management Principles and Implementation of Street Lighting Projects in Nakuru County, Kenya
Mwangi, Ngethe Antony
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Despite resources being allocated to the street lighting projects project, it seems that there are implementation issues such as limited coverage, vandalism, constant failure and maintenance and high power consumption that make the implementation of the projects unsatisfactory therefore the study sought to examine total quality management factors affecting the implementation of street lighting projects in Kenya focusing on Nakuru County. Specifically the study sought to determine the effect of client-focused approach, total employee involvement continual improvement and factbased decision making approach on the implementation of street lighting projects in Nakuru County. The study adopted systems theory, stakeholder theory, normalization process theory and the theory of project implementation. This study adopted a descriptive research design. The target population of this study comprised of management and staff of the public works electrical department of Nakuru County Government all who are 53 in number, 12 Sub-County Administrators and 44 Ward Administrators adding to a total population of 109 persons. The study adopted Fishers formula to get a sample of 86 respondents. The questionnaires were administered to electrical department personnel, Sub-County Administrators and Ward Administrators. Expert judgment of the research supervisor was used to test the validity of the research instruments. The pilot study was carried in the neighboring Laikipia County out to assess the effectiveness of the data collection instruments before venturing fully into data collection. The result from the pilot study was subjected to the Cronbach‘s reliability test for internal consistency. Data was analyzed using both descriptive and inferential statistical methods. Descriptive analysis was done using, means, modes and standard deviations to describe the basic characteristics of the population. Inferential statistics involved the use of Pearson‘s Product Moment correlation and multiple regression models to determine the nature of the relationship between the variables. The study found that members of the public who are the customers of county government are actively involved before deciding on the location to implement street lighting project. Further, the researcher found that the county government has instituted channels of communication to reach employees and get feedback. Moreover, the study found that continual improvement prevents overages during the implementation process of street lighting projects. From the findings the study concluded that customer-focused approach during the implementation of street lighting enhances the good-will from the members of the public study concluded that continuous improvement helps save money during project implementation by helping identify inefficiencies. The researcher, recommended that the county government should focus on the client focused approach during implementation of street lightning projects as it will to capture the data required to manage project planning and execution at the lowest levels. The study recommended that the county government should involve employees in the implementation of street lightening project because bringing employees into decision making process provides the opportunity for continuous process improvement.