Adoption of Digital Banking Technology and Financial Performance of Commercial Banks in Kenya
Ouma, Stephen Otieno
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Commercial banks play a leading role in the economic development of a country and this role of can be achieved only if the banks are stable. Digital banking technology is one way that commercial banks have used to improve their financial performance which is largely based on retail and corporate banking activities. Retail banking customers are widely spread geographically and this makes it a challenge to the banks to network in such a way that enables them to capture a wide area of customers as possible. Digital banking technology innovations has been established as one way of addressing the challenge of network. From the inception of digital banking, banks have improved their networks in areas of deposits, withdrawals and other banking activitiess. Despite the innovative ideas in digital banking, still there are gaps as some banks still fail and face imminent collapse. The objective of this study was to establish how digital banking technology innovations affects the financial performance of commercial banks. The study took a descriptive survey design and was driven by three objectives namely; determining the effect of access to digital banking technology on financial performance, assessing the influence of the turnaround time of digital banking technology on financial performance, and determining the effects of digital banking technology costs on financial performance. This study was anchored on financial intermediation theory, innovation diffusion theory and modern economics theory. A questionnaire was used to collect primary data over a target population of 42 commercial banks in Kenya. The study involved a census of the commercial banks in Kenya as at September 2018 and it encompasses collection of data basically through self-administered questionnaires targeting the finance and IT managers of the banks in their headquarters in Nairobi. The data collected was analysed using a descriptive method. The responses were tabulated, coded and processed by use of a computer statistical package for social scientists (SPSS) and findings of the study, were analysed and presented using statistical methods such as pie charts and bar graphs and frequency tables. From the findings and summary, the study concluded that the ease of access to digital banking through digital-banking technology innovations had a positive influence on the financial performance of commercial banks in Kenya. The study also concludes that the turnaround time of digital banking technology innovations had a positive impact on the financial performance of commercial banks in Kenya with many of the banking institutions recording high amount of deposits and improved loan values thus creating an opportunity of increasing their customer base.