• English
    • français
  • English 
    • English
    • français
  • Login
View Item 
  •   Repository Home
  • Research Papers (RP)
  • RP-School of Public Health
  • RP-Department of Health Management & Informatics
  • View Item
  •   Repository Home
  • Research Papers (RP)
  • RP-School of Public Health
  • RP-Department of Health Management & Informatics
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Nurses’ Perception on Healthcare Services Quality in Mission Hospitals in Kiambu County, Kenya

Thumbnail
View/Open
Full Text Research Article (495.3Kb)
Date
2019-02
Author
Miriti, Kenneth
Yitambe, Andre
Nyamari, Jackim
Koome, Gilbert
Metadata
Show full item record
Abstract
BACKGROUND Despite adoption of quality improvement initiatives in Kenyan Health facilities, quality gains are not yet optimal in both public and private sector. The private sector, which includes mission hospitals, face myriad of challenges ranging from perception of poor regulation to unqualified staff and gaps in quality of care. PURPOSE To assess nurses’ perception on healthcare services' quality in mission hospitals in Kenya. METHOD A descriptive cross-sectional study using quantitative and qualitative methods of data collection. Simple random sampling was used to select 188 nurses for administration of selfadministered questionnaire. A total of 20 in-depth interviews and 4 focus group discussions were conducted. Descriptive statistics and linear regression analysis were used to analyze quantitative data using SPSS v20. Qualitative data was analyzed thematically using Nvivo v11. RESULTS Overall nurses' perception of quality of services was 3.62. The perceived quality of services processes was 3.5187. Length of patient-provider interaction (β=0.225, t=4.761, p=0.001), teamwork (β=0.170, t=3.550, p=0.001), upholding patients’ rights (β=0.178, t=3.773, p=0.001), capacity to conduct quality assessment (β =0.125, t=2.510, 0.013) and availability of effective quality improvement teams (β=0.550, t=12.556, p=0.001). CONCLUSION Nurses' perceived quality of services to be fair with a substantial room for improvement. To achieve a competitive edge, it is imperative for the hospital's management to engage visionary and quality conscious leaders, capable of identifying quality gaps and implementing improvement initiatives. The initiatives should focus on institutionalizing team-based quality audits, developing a quality patient-focused culture in service delivery.
URI
http://ir-library.ku.ac.ke/handle/123456789/20911
Collections
  • RP-Department of Health Management & Informatics [34]

Designed by Library ICT Team copyright © 2017 
Contact Us | Send Feedback

 

 

Browse

All of RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

My Account

LoginRegister

Designed by Library ICT Team copyright © 2017 
Contact Us | Send Feedback