Change Management and Performance of Equity Bank Limited in Nairobi City County, Kenya
Karimi, Kimathi Emily
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Change management in any organization aims at enhancing performance. The performance of organizations of today especially in banking sectors has been fluctuating particularly because of the numerous changes that have been occurring in the work environments. This study sought to look into change management and performance of Equity Bank limited head office, Nairobi City County. The specific objectives examined the effect of corporate communication, resources allocation, participation in decision making and training on the performance of Equity Bank Limited in Nairobi City County. The theories that anchored this study were learning organization theory, resource-based view theory and the McKinsey 7smodel. This study targeted a population of 130 employees encompassing senior management, middle-level management and functional-level management. Proportionate stratified random sampling was applied to sample 65 staff members as the target population. The research instrument was semi-structured questionnaires to collect both quantitative and qualitative primary data while secondary information was retrieved from published records. The research instrument validity was established by performing a pilot study. The quantitative data was analyzed through statistical package for social sciences version 22. Descriptive statistics were used in analyzing quantitative data by use of SPSS version 22 and the outcomes were presented in form of standard deviations, percentages, frequencies, and frequencies mean and displayed in figures and tables. Correlation test (α=0.05) was performed to ascertain relationship level between the predictor and the response variables. Qualitative data was tested using content scrutiny and was presented in a prose form. The study established and concluded that there was significant statistical relationship between corporate communication, resources allocation, training, participation in decision making and performance of Equity Bank Limited in Nairobi City County. The study recommended to the management of Equity bank limited in Nairobi City County to incorporate effective and efficient modes of communication for timely and full disclosures of relevant information to the stakeholders. It was also recommended that the management should practice management by objective where all employees will be part and parcel of the decisions made; also they should provide opportunities for on-job and off-job training as well as sponsoring training programs for the employees at various levels. In addition, the management should ensure even allocation of resources depending on the department requirement. Also, resource mobilization should be done in an effective manner with minimal delays.