Business process reengineering practices and performance of pharmacy and poisons board in Kenya
Naibei, Chepkemoi Immaculate
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The general objective of this research study was to investigate effect of BPR on performance of Pharmacy and Poisons Board.The findings in this study will be beneficial to scholars in the business process reengineering to identify gaps that need to be expounded upon. This study will also be important to the various users of this research information who include government regulators, Pharmacy and Poisons Board, other medical regulatory bodies, government agencies, donors, other stakeholders investors and academia. The findings in the study will also be useful to top management of the different health regulatory bodies in Kenya since they will be able to know the contribution of business process reengineering as a strategic tool in the Public Health Sector.This study adopted a descriptive survey design. The findings indicated that training of staff have the highest effect on Performance of Pharmacy and Poisons Board followed by Technology, then organization structure while Continuous improvement had the least effect on Performance of Pharmacy and Poisons Board. All the variables were significant as their P-values were less than 0.05.Based on the findings, it can be concluded that Pharmacy and Poisons Board has automated most of operation and hence technology is a major contributor to effective performance of Pharmacy and Poisons Board.On the basis of staff training, the study recommended that Pharmacy and Poisons Board should encourage more of its employees to further their education by enrolling in institutions of higher learning and tertiary colleges in order to achieve the required development objectives and the range of competencies, knowledge and skills which are necessary to meet effectively the career development needs of human resources handling medical and phamacy operations.