RP-Department of Hospitality Management
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Recent Submissions
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Roles of workplace stressors on job performance among frontline employees in selected star rated hotels in Nairobi city county, Kenya
(2022)Purpose of the Study: The hotel industry growth has been felt globally. Being an industry that requires fast and efficient services, there is need for the industry to establish the work place stressors that may affect its ... -
Analysis of the Relationship between the Risk Management Strategies and Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties
(Alicon Publications, 2022)The study sought to investigate the relationship between risk management strategies and customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. A total of 17 golf clubs’ captains and 271 ... -
Influence of Emerging Peer To Peer Accommodation on Budget Hotels Competitiveness in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The competitive front in the hotel industry has changed after the emergence of P2P accommodation ... -
The Tipping Consequence on Hospitality’s Restaurant Food and Beverage Service Responsiveness in Kisumu County - Kenya
(Maya Global Education Society, 2020)Purpose of study: The purpose of this study was to investigate the tipping consequence ofrestaurant food service responsiveness.Methodology: The study employed a descriptive survey approach within ... -
Role of Green Products on Consumer Buying Behavior in 4-5 Star Restaurants in Nairobi County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)A green product refers to products manufactured by using technology that is friendly to the environment and has no environmental hazards. Consumer buying behavior refers to the activities and experiences of restaurant ... -
Restaurant Clients’ Tipping Behavior and Its Stimulus on Hospitality’s Service Reliability in Kenya: A Food and Beverage Service Quality Approach
(AkiNik Publications, 2020)Tipping is thought to have adverse negative effects on food service reliability within the global hospitality’s restaurant business. This is because of the general belief that tipping could be the origin of selective and ... -
Evaluating the Relationship between Work-Life Balance and Organisational Performance among Five Stars Rated Hotels in Nairobi County
(International Academic Journals, 2021)The sustainable utilisation of black soldier fly (BSF) for recycling organic waste into high-quality protein feed and organic fertiliser with a low environmental footprint is gaining momentum worldwide. Although BSF farming ... -
Effect of External Hotel Design Features on Customer Attraction and Retention
(International Academic Journals, 2017)Hotel design brings competitiveness, reviewing literature according to objectives focus on factors as well as processes through which design influence customer taste and choice of a hotel. The focus is on design features ... -
Evaluation of the Corporate Governance as a Determinant of Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)The purpose of the study was to investigate the role of corporate governances on customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. The study sample was a total of 799 respondents from ... -
Influence of Tour Guide Service Quality on Customer Satisfaction in Narok County, Kenya
(African Journal of Emerging Issues, 2021)Purpose of the study: The study explored the influence of tour guiding service quality on customer satisfaction in Narok County, Kenya. The study variables were; Tour guiding competencies, core service delivery aspects, ... -
Internal Control Measures and Cost Reduction in Housekeeping Departments of 3-5 Star Hotels in Nairobi City County Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)Internal control system is one of the fundamental issues from a global perspective. The growth of the global economy and many small and medium sized enterprises that are coming up in this century has led to the challenges ... -
Sustainable Tourism Certification, Local Governance and Management in Dealing with Overtourism in East Africa
(Emerald, 2019)Purpose – The purpose of this paper is to understand the causes and effects of overtourism within the East African region. The paper examines how national governments address the problem of overtourism in East Africa and ... -
Influence of Staff Training on Sales Control in F&B on Financial Performance of Classified Restaurants in Nairobi County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)This study was to evaluate the influence of staff training on sales control in food and beverage, on the financial performance of classified restaurants in Nairobi County, Kenya. The study focused on determining the ... -
An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya
(IJCAB Publishing Group, 2019)Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to ... -
The Intervening Role of Employee’s Awareness on the Relationship between the Adequacy of Welfare and Job Stability of University Catering Employees in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)The study sought to find out the intervening role of employee’s awareness on the relationship between adequacy of welfare and job stability of university catering employee’s in Nairobi City County, Kenya. The study covered ...
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Analysis of the Relationship between the Risk Management Strategies and Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties
(Alicon Publications, 2022)The study sought to investigate the relationship between risk management strategies and customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. A total of 17 golf clubs’ captains and 271 ... -
Roles of workplace stressors on job performance among frontline employees in selected star rated hotels in Nairobi city county, Kenya
(2022)Purpose of the Study: The hotel industry growth has been felt globally. Being an industry that requires fast and efficient services, there is need for the industry to establish the work place stressors that may affect its ... -
Influence of Emerging Peer To Peer Accommodation on Budget Hotels Competitiveness in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The competitive front in the hotel industry has changed after the emergence of P2P accommodation ... -
The Tipping Consequence on Hospitality’s Restaurant Food and Beverage Service Responsiveness in Kisumu County - Kenya
(Maya Global Education Society, 2020)Purpose of study: The purpose of this study was to investigate the tipping consequence ofrestaurant food service responsiveness.Methodology: The study employed a descriptive survey approach within ... -
Role of Green Products on Consumer Buying Behavior in 4-5 Star Restaurants in Nairobi County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)A green product refers to products manufactured by using technology that is friendly to the environment and has no environmental hazards. Consumer buying behavior refers to the activities and experiences of restaurant ... -
Restaurant Clients’ Tipping Behavior and Its Stimulus on Hospitality’s Service Reliability in Kenya: A Food and Beverage Service Quality Approach
(AkiNik Publications, 2020)Tipping is thought to have adverse negative effects on food service reliability within the global hospitality’s restaurant business. This is because of the general belief that tipping could be the origin of selective and ... -
Evaluating the Relationship between Work-Life Balance and Organisational Performance among Five Stars Rated Hotels in Nairobi County
(International Academic Journals, 2021)The sustainable utilisation of black soldier fly (BSF) for recycling organic waste into high-quality protein feed and organic fertiliser with a low environmental footprint is gaining momentum worldwide. Although BSF farming ... -
Effect of External Hotel Design Features on Customer Attraction and Retention
(International Academic Journals, 2017)Hotel design brings competitiveness, reviewing literature according to objectives focus on factors as well as processes through which design influence customer taste and choice of a hotel. The focus is on design features ... -
Evaluation of the Corporate Governance as a Determinant of Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)The purpose of the study was to investigate the role of corporate governances on customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. The study sample was a total of 799 respondents from ... -
Influence of Tour Guide Service Quality on Customer Satisfaction in Narok County, Kenya
(African Journal of Emerging Issues, 2021)Purpose of the study: The study explored the influence of tour guiding service quality on customer satisfaction in Narok County, Kenya. The study variables were; Tour guiding competencies, core service delivery aspects, ... -
Internal Control Measures and Cost Reduction in Housekeeping Departments of 3-5 Star Hotels in Nairobi City County Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)Internal control system is one of the fundamental issues from a global perspective. The growth of the global economy and many small and medium sized enterprises that are coming up in this century has led to the challenges ... -
Sustainable Tourism Certification, Local Governance and Management in Dealing with Overtourism in East Africa
(Emerald, 2019)Purpose – The purpose of this paper is to understand the causes and effects of overtourism within the East African region. The paper examines how national governments address the problem of overtourism in East Africa and ... -
Influence of Staff Training on Sales Control in F&B on Financial Performance of Classified Restaurants in Nairobi County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)This study was to evaluate the influence of staff training on sales control in food and beverage, on the financial performance of classified restaurants in Nairobi County, Kenya. The study focused on determining the ... -
An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya
(IJCAB Publishing Group, 2019)Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to ... -
The Intervening Role of Employee’s Awareness on the Relationship between the Adequacy of Welfare and Job Stability of University Catering Employees in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)The study sought to find out the intervening role of employee’s awareness on the relationship between adequacy of welfare and job stability of university catering employee’s in Nairobi City County, Kenya. The study covered ... -
The Mediating Role of Welfare on the Relationship between University Catering Employee’s Pride and Loyalty in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)The study sought to explore the mediating role of welfare on the relationship between catering workers pride and loyalty between public and private universities in Nairobi City County, Kenya. The interrelationship between ... -
The role of procurement procedures in environmental management: A case study of classified hotels in Mombasa County, Kenya
(Hotel and Tourism Management, 2020)This paper sought to examine the role of procurement procedures on environmental management. It adopted a cross-sectional descriptive research design that involved collecting and analyzing data of observations about the ... -
Moderating Effects of Demographic Variables on the Relationship between Working Conditions and Work Safety among Housekeepers of Budget Hotels
(IJAEMR, 2018)This study seeks to determine the moderating effects of hotel housekeeper demographic variables on the relationship between working conditions and safety among budget hotels in the Eastern Region of Ghana. This is carried ... -
Assessment of the Capacity of TVET and University Hospitality Schools in offering Food Safety and Hygiene Training in Kenya
(ijsrm.in, 2018)The purpose of this study was to assess the capacity of TIVET and University hospital schools in offering food safety and hygiene training in Kenya. The major areas of focus were the general availability of basic equipment, ... -
Changing Land Use Patterns and Their Impacts on Wild Ungulates in Kimana Wetland Ecosystem, Kenya
(Hindawi Publishing Corporation, 2014)In Kenya, wildlife numbers have drastically declined due to land use changes (LUCs) over the past three decades.This has affected wildlife habitats by converting them into farmlands and human settlements. This study used ...
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