Browsing RP-Department of Hospitality Management by Title
Now showing items 9-28 of 49
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Effect of External Hotel Design Features on Customer Attraction and Retention
(International Academic Journals, 2017)Hotel design brings competitiveness, reviewing literature according to objectives focus on factors as well as processes through which design influence customer taste and choice of a hotel. The focus is on design features ... -
Effect of Housekeeping Service Qualities on Guest Satisfaction in Star-Rated Hotels in Nairobi City County, Kenya
(International Journal of Science and Research (IJSR), 2019-08)The major contributors to guest patronage in a hospitality organization are the standards of cleanliness and quality of services offered. In Kenya, despite the knowledge, set rules and guidelines of housekeeping practice, ... -
Evaluating the Relationship between Work-Life Balance and Organisational Performance among Five Stars Rated Hotels in Nairobi County
(International Academic Journals, 2021)The sustainable utilisation of black soldier fly (BSF) for recycling organic waste into high-quality protein feed and organic fertiliser with a low environmental footprint is gaining momentum worldwide. Although BSF farming ... -
Evaluation of the Corporate Governance as a Determinant of Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)The purpose of the study was to investigate the role of corporate governances on customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. The study sample was a total of 799 respondents from ... -
Examining the Influence of Push and Pull Travel Motivation Factors on Domestic Tourism Performance. A Case of Mombasa County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2022-09)Understanding tourist’s motivations to visit destinations is important as it helps in segmenting the markets thereby allowing tourism stakeholders to correctly target them. This study aimed at establishing the influence ... -
Factors Influencing Labour Turnover in Three and Five Star - Rated Hotels in Nairobi, Kenya
(2012-09-24)Labour turnover continues to be a contentious issue in the hospitality industry. Employers see the process of staff leaving and being replaced as a natural and inevitable feature of the industry. Labour turnover represents ... -
Gaining Competitive Advantage in Hotels through the Application of Information Technology: a case of 2 - 5 star rated hotels
(Moi University, 2013)This study was a response to the present crisis in Kenyan hotels that are threatened by a dwindling international market share. It sought to establish a clear relationship between Information Technology Application as ... -
Health Hazards and the Associated Contributions to Work Safety in the Housekeeping Department of Budget Hotels
(International Journal of Advanced Engineering and Management Research, 2018)Health hazards abound in the Budget hotels in the study area but most hoteliers act in contravention of the ILO Conventions and the Tourism Act (Act 817) which requires that employees must be made aware of the potential ... -
Hospitality Industry Employer’s Expectation of Employees’ Competences in Nairobi Hotels
(Journal of Hospitality Management and Tourism, 2012-04)The purpose of the study was to determine the expectations of hospitality industry employers on employees’ competences. The sample (106) was made up of Human Resource Managers (HRMs) Head of Departments (HODs) and employees. ... -
Influence of Emerging Peer To Peer Accommodation on Budget Hotels Competitiveness in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The competitive front in the hotel industry has changed after the emergence of P2P accommodation ... -
The Influence of Place Identity on Destination Competitiveness in Machakos County, Kenya
(AJHTL, 2019)The topic of place identity has recently attracted interest among researchers because to date there exists no place brand identity model that is universally accepted. Nevertheless, this core aspect of the destination branding ... -
Influence of Policy Guidelines in Contract Catering Services on Customer Satisfaction in Selected Universities in Nairobi City County, Kenya
(Stratford, 2020)The paper examines the influence of policy guidelines in contract catering services on customer satisfaction in Universities. Specifically the paper assesses the effect of policy guidelines in policy procedures and service ... -
The Influence of Poverty and Well Being of the Elderly People in Nyanza Province, Kenya
(2012-09-25)Kenya’s population aged 60+ is estimated to be 1.8 million, that is, 9% of the total population and is projected to increase to about 2.2 million by 2012. This raises questions as to the socio-economic situation and ... -
Influence of Staff Training on Sales Control in F&B on Financial Performance of Classified Restaurants in Nairobi County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)This study was to evaluate the influence of staff training on sales control in food and beverage, on the financial performance of classified restaurants in Nairobi County, Kenya. The study focused on determining the ... -
Influence of Tour Guide Service Quality on Customer Satisfaction in Narok County, Kenya
(African Journal of Emerging Issues, 2021)Purpose of the study: The study explored the influence of tour guiding service quality on customer satisfaction in Narok County, Kenya. The study variables were; Tour guiding competencies, core service delivery aspects, ... -
An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya
(IJCAB Publishing Group, 2019)Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to ... -
Internal Control Measures and Cost Reduction in Housekeeping Departments of 3-5 Star Hotels in Nairobi City County Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2021)Internal control system is one of the fundamental issues from a global perspective. The growth of the global economy and many small and medium sized enterprises that are coming up in this century has led to the challenges ... -
The Intervening Role of Employee’s Awareness on the Relationship between the Adequacy of Welfare and Job Stability of University Catering Employees in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2020)The study sought to find out the intervening role of employee’s awareness on the relationship between adequacy of welfare and job stability of university catering employee’s in Nairobi City County, Kenya. The study covered ... -
Knowledge in food hygiene and hygienic practices differ- in food handlers at a hospital in Nairobi, Kenya
(2013-01)Improper food handling practices and lack of knowledge in food hygiene among food handlers have been implicated as a vehicle of transferring food pathogens causing disease outbreaks. The study adopted a descriptive survey ... -
A Markov Regime-Wwitching (MS) Approach to Modeling the Effects of Fiscal Policies and COVID-19 Pandemic on Tourism Destination Competitiveness in Kenya
(Emerald, 2022)Purpose – The COVID-19 pandemic has had a catastrophic impact on the tourist activity in Kenya. Global lockdown has limited travel resulting to losses in the tourism sector. This paper discusses the specific role that fiscal ...
