Service delivery in the county government, just as is in the national government, has been termed as not satisfactory. Some of the ways seconded to improve the situation is introduction of monitoring and evaluation. ...

Limited employee participation witnessed in the public sector has persistently resulted in poor service delivery. Therefore, employee participation should take centre stage as it constitutes a powerful force for re-energising ...

Government and private institutions all over the world greatly recognize the crucial role of service delivery in attaining a competitive and dynamic market. State-owned enterprises in the Energy sector are a major foundation ...

This thesis investigated the effect of government bureaucracy on service delivery in state-owned enterprises within the energy sector in Kenya. It particularly aimed at establishing the influence of leadership hierarchy, ...

Service delivery within counties depends heavily on citizen participation through county public participation, effective resource mobilization, and local leaders' accountability. However, there are not enough mechanisms ...

Devolved governance was supposed to bring services to the local level and raise the living standards of Kenyans. The objectives of devolution are outlined in Chapter 11 Article 174 of the Kenyan Constitution, which ...

Developing the competency of public servants through acquisition of knowledge and skills is essential for their effective and efficient provision of services. Acquisition of knowledge and skills improves worker competency and ...