Human resource management practices influencing the implementation of total quality management programs in manufacturing firms in Nairobi County.
Njoroge, Paul Thumbi
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The increasing competitiveness In the market place and the rapidly changing business environment demand a shift towards implementation of total quality management (TQM) programs in organizations. To achieve the objectives of quality management requires the synergy and congruence between human resource management (HRM) practices and TQM programs. The HRM system plays a critical role in the implementation of TQM programs. Manufacturing firms in Kenya have been at the forefront in the implementation of TQM programs. However, many of these firms have failed in the implementation of the programs because they have not adopted human resource management practices that are supportive of the TQM programs. The objective of this study, therefore, was to investigate the human resource management practices influencing the implementation of total quality management programs in manufacturing firms in Nairobi County, which are, registered with Kenya association 'of manufacturers (KAM). The study targeted a population of 501 manufacturing firms which are registered with KAM and are located in Nairobi County and the surrounding regions. A sample size of 100 firms which is 20 per cent of the population was selected through a stratified random sampling method. Primary data was obtained through self-administered questionnaires. One respondent from each firm completed the questionnaire. The respondents were human resource managers of the targeted firms. The secondary data was obtained mainly from books, journals, and publications. The collected data was summarized and presented in form of tables, charts, graphs, percentages, and frequencies. The research adopted a descriptive research design which utilized descriptive and inferential statistics for effective generation of results. The statistical package for the social sciences (SPSS) was used to analyze the data. A Crobanch's alpha coefficient of >0.8 was achieved for the internal consistency of the research instrument. The study revealed that manufacturing firms had implemented TQM programs to moderate level. Human resource practices were found to have positive significant correlation with TQM programs with a mean correlation coefficient of 0.734 at significance level P < 0.01. The study established that there was need to align the human resource practices to the implementation of TQM programs