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An Empirical Study on the Relationship between Organizational Factors and Adoption of ICT among Health Related SMEs in Nairobi, Kenya
(nternational Journal of Arts and Commerce, 2013-03)
This study examined the effects of various organizational factors on the adoption of ICT by health-related SMEs in Kenya. The sample size was 189 informants comprising of 17 Chief Executive Officers (CEOs) of health-related ...
Relating Technology Based CRM to service quality in the telecommunications Industry in Arusha City, Tanzania
(Science Publishing Group, 2015-09)
Customer Relationship management concept is vital not only to service based organizations but also to manufacturing based industries. CRM enhances the ability of businesses to survive in the context of a changing ...
Effect of Technology on Performance of Mobile Telephone Industry in Kenya
(Contemporary Research Center, 2016)
The purpose of this study was to investigate the effects of technology on performance. The study employed descriptive and explanatory design. The target population consisted of 381 respondents and the sample size was 170 ...