Effects of change management practices on financial performance of the postal corporation of Kenya
Oloo, Darius Otieno
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In the contemporary global business environment, the nature of change has increased in degree and pace. The change management practices in any organization normally have various ramifications and effects. It was from this background that the present study intended to investigate the effects of change management practices on financial performance at the Postal Corporation of Kenya. The study was a descriptive survey. The target population for the study was five hundred and eighty nine employees of the Postal Corporation of Kenya at the headquarters in Nairobi. A sample size of 88 respondents was selected using the stratified and proportionate sampling techniques. Primary data was from the PCK employees using a structured research questionnaire. A pilot survey was conducted to pre-test the questionnaire with the aim of enhancing the reliability and validity of the questionnaire. Secondary data will be gathered through a review of existing published and unpublished material on change management and its effects on financial performance. This was obtained from books, journals, websites and PCK organization publications. Descriptive and thematic analysis techniques were used to analyse the data. Tables and charts were used to present the data collected for ease of understanding and analysis. The study found that change management has significant positive effect on the aspects of financial performance which were being investigated- revenue collection, cost management and profitability. The study concludes that the case of PCK is evidence that public sector firms can also adopt successfully practices which have been a preserve of the private sector. The study however recommends that the management be on the look out for new to enable PCK to achieve optimum potential which it has not been able to do despite the successes noted.