The effects of knowledge management on performance of vehicle valuation firms in Kenya
An organization will need to find the appropriate fit between the organization's mission and objectives and its knowledge management strategy so as to succeed. This means that the goals and strategies of knowledge management should be reflective of those of an organization. The objective of this research study was to investigate the effects of Knowledge Management on performance among the vehicle valuation firms in Kenya. These are the firms that value motor vehicles for various purposes such as for sale or purchase, collateral, insurance, and bond. This research study is significant because there is limited literature, hence should be undertaken to establish the efficacy of KM on performance in this important sector of our economy, whose vital service determines the outcome of transactions relating to the material vehicle valued. There is evidence in the literature review that knowledge drives strategy and strategy drives knowledge management. It is, therefore, evident that without a clear link between knowledge management and business strategy even the world's best knowledge management system would deliver nothing. Therefore, strategists should note the major impact of knowledge on formulation of corporate strategy and organizational success. Other researchers have indicated that further research should be conducted into the links between knowledge capabilities and organizational performance. There is dire need for large scale empirical evidence to support these links, and the perceived benefits of Knowledge Management. In addition, in Kenya and more specifically in the motor industry this research study is of invaluable importance to relevant users. In order to achieve the objective stated in this research, the design took the form of descriptive design of which purpose was to answer more clearly defined research questions aimed at identifying and describing items. The target population was the vehicle valuation firms where the sample was derived from. The data collection instrument and the data analysis techniques were identified. The data was analyzed using both descriptive and inferential statistics. Further still, the results are presented by use tables and graphs. The analysis provided the background information whereby it was established that the vehicle valuation firms do indeed have an information data base which is frequently used as a means of managing knowledge. The various variables namely, knowledge acquisition, conversion, application, protection and organisation performance showed that they do have relationships and correlation coefficients were derived from the analysis. The report of the findings showed that knowledge acquisition, conversion, application and protection have a positive effect on the firm performance. Further still, various stakeholders will benefit immensely through this findings as they highlighted the gaps both in practice and research.