Performance Contracting and Academic Staffers Administrative Work Systems’ for Service Delivery in Selected Kenyan Universities
Peter, P. W.
Ngonzo, C. L.
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Performance contracting has largely been considered as the remedy to the quality of service delivery in public universities in Kenya. The study sought to specifically evaluate academic staffers administrative work systems’ contribution to service delivery. The study used a descriptive design to describe some aspects of performance contracting and make directional predictions on its effects on the quality of service delivery by university lecturers. Empirical evidence was collected from three (3) public universities comprising 848 lecturers. In total 142 staff members were randomly selected as questionnaire respondents. The descriptive findings showed that most of the lecturers had awareness of performance contracting in their institutions but understood it differently in respect of versions and terminologies. The F-test confirmed at least at 90% CI that there was a strong relationship between administrative work systems and the level of service delivery, and that it was not due by mere chance.