Factors affecting the performance level of town council employees in Kenya : a case of Ogembo Town Council, Gucha District
Ndege, Nicholas Nyabuto
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This study intended to investigate into the factors affecting the performance level of town council employees of OTC. The town councils have a critical role to play in the socioeconomic development of Kenya. It is responsible for the implementation of policies and programs; which aim to improve the well being of local residents. It is the machinery through which the central government translates basic policy objectives into workable programmes for the benefit of society Malombe (2003). Town Councils enable Towns and Cities to provide services to residents in their areas of jurisdiction. However, concerns are raised by consumers on the uncleanliness of the Markets, Garbage collection and low revenue collections. The study was done at Ogembo Town Council of Gucha District. The focus of this study was on the factors affecting the performance level of TC employees. The research design used in the study was descriptive survey. Data was collected from the council employees using a questionnaire. There was one questionnaire for all the council employees and an interview schedule for the management. The questionnaire was self-administered to the council employees. Data collected was analyzed using descriptive statistics to assess the impact of various variables on performance level specifically data was analyzed using frequency distributions and means. The study found out that OTC employees are sensitive to all factors investigated. However, attitude was found to be the most important factor affecting performance level. This was coupled with inappropriate working tools. The employees are poorly deployed and the few who are trained sponsored themselves for the training. It was also noted that apart from salary no other motivational schemes put in place to rise the morale of employees. The employees are not satisfied with management styles used in the council and the performance was less satisfactory.